Top Challenges Confronted by ISO 20000 Lead Implementers and How to Mitigate Them
ISO 20000 Lead Implementers are confronted with issues like resistance to change, poor management support, inadequate ITSM knowledge, process standardization problems, and sustaining continuous improvement. These are overcome by effective training, stakeholder management, leadership support, process alignment, and periodic audits. With proper strategies, organizations can implement ITSM best practices successfully and attain ISO 20000 certification.