Top 10 Emerging Trends in the Chatbot Industry 2025
Chatbots have evolved from basic FAQ responders into intelligent AI assistants that personalize shopping experiences, predict customer needs, and drive sales. Modern AI chatbots understand context, remember preferences, and proactively assist users across the buying journey. For eCommerce businesses, this means better product discovery, reduced cart abandonment, and higher conversions. Intelligent conversational AI is no longer optional—it’s becoming a core part of delivering seamless, human-like customer experiences in online stores.