"Businesses today generate a large amount of data from different sources which makes the decision-making process more complex and difficult for them in real time. Dataplatr with snowflake partnership enables...... Read More
Author: Dataplatr
"Descriptive analytics is essential for organisations to get insights into past performance, which can help call centres to the introspect and self-evaluate themselves. Descriptive analytics allows enterprises to identify patterns,...... Read More
" Customer service is a key aspect for businesses to excel. So, for an organisation to drive operational excellence, be competitive and to meet changing customer needs integrating data analytics into...... Read More
"Call centre analytics is a vital component of CRM data analytics which utilises the data collected from the call centre operations such as call logs, customer interactions and call recordings...... Read More
"Identifying the customer pain points and addressing it is an important aspect of call centre analytics which is a key metric in evaluating the customer satisfaction and call centre efficiency....... Read More
"In today's fast-paced business environment businesses need to focus on innovation in digital infrastructure by embracing latest technology like cloud computing that can have a significant impact on speed and...... Read More