AI is transforming call centers with automation, chatbots, and voice analytics. Future trends include AI-driven self-service, predictive analytics, and real-time sentiment analysis. Automation enhances efficiency, reduces costs, and improves customer...... Read More
Author: dialdesk
AI is transforming call centers in India, enhancing efficiency with automation. However, human agents remain vital for handling complex queries, emotional interactions, and personalized support. Instead of replacing agents, AI...... Read More
Contact center managers oversee operations, ensuring seamless customer interactions, agent productivity, and service quality. They implement CRM systems, optimize workflows, and use data-driven insights for efficiency. With AI, automation, and...... Read More