ITIL 4 Practitioner: Best Practices for Service Request Management
In the ITIL 4 Practitioner Service Request Management course, you will gain a thorough understanding of how to manage and streamline service requests in your organization. This includes learning to define, categorize, and prioritize requests to ensure they are addressed in the most efficient way possible. The course covers critical aspects of service request management, such as defining service catalog entries, automating request workflows, and handling standard service requests. You\'ll also dive into measuring and reporting on request management performance, ensuring that service levels are maintained. Furthermore, the course equips you with strategies for ongoing process improvement, ensuring that your service request management evolves alongside organizational needs.