Service Level Agreement (SLA) – Meaning, Types, and Key Components Explained
A Service Level Agreement (SLA) defines the expectations between service providers and clients. This guide covers the meaning of SLAs, different types such as customer-based, service-based, and multi-level SLAs, and key components like performance metrics, penalties, and reporting structures. Learn how SLAs ensure accountability and efficiency in business relationships. #ServiceLevelAgreement #SLA #BusinessContracts