Why Inbound Customer Service Outsourcing Is the Future of Customer Support
Let me start with something we all know but don’t always say out loud: handling customer service can be exhausting. Especially when your business starts to grow and the phone just won’t stop ringing. Been there, done that. I remember helping out at a friend’s e-commerce store a while back. One weekend, we got featured on a blog, and boom—orders exploded. That was the good part. The not-so-good part? We had no clue how to keep up with the customer calls. People were calling for tracking updates, wrong sizes, billing questions—you name it. We were scrambling. That experience made something super clear to me: inbound customer service outsourcing isn’t just a nice-to-have. For growing businesses, it’s quickly becoming a must.