Customer Relationship Management System is not only one of the fastest growing software in the market, but also software that is considered essential for various businesses in all industries these days. CRM is the one who is responsible for collecting, organizing and managing all the details and information related to the customers. It is used as a tool that improves your business relationship through better customer service and communication. Custom CRM system steps Requirements analysis This is where business analysts work with stakeholders to determine and document all of the system requirements. Software requirements specifications can be obtained through interviews, surveys or document analysis.