Smarter Call Reporting Starts Here – Discover Callation
Callation is specifically designed for companies using Mitel PBX systems and seeking accurate and reliable analytics of their telephony activity. Callation goes beyond basic call metrics to provide you insight into team interactions, resource utilization, and areas of improvement within your organization. Callation supports your business whether you are running a support team with heavy call inflow, or juggling numerous business lines. Callation lets you track key metrics like average answer time, call volumes, and even peak hours. Data can easily be filtered by team, user, location, or trunk to get the relevant detail needed, and eliminate tedious raw data sifting.